Your business leaders hold customer experience in greater
importance, and one question looms large over your CX initiatives:
What is our return on investment? Gartner analyst Ed Thompson helps
you deliver the right answers.
About the Podcast
Get the best insights anytime, anywhere on the critical IT and business topics that impact your organization. The world's leading experts will help you solve your greatest challenges and reveal what will top your future agenda. View all Gartner ThinkCast episodes at http://www.gartner.com/podcasts