Your business leaders hold customer experience in greater
importance, and one question looms large over your CX initiatives:
What is our return on investment? Gartner analyst Ed Thompson helps
you deliver the right answers.
About the Podcast
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every other Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast